Frequently Asked Questions (FAQs)

General Questions

What are peptides?

Peptides are short chains of amino acids that are commonly used in scientific and laboratory research.

Are your peptides tested for purity?

Yes. Our products undergo quality control testing, and Certificates of Analysis (COAs) are available for most products upon request.

What does “Research Use Only” mean?

Research Use Only (RUO) products are intended solely for laboratory and scientific research purposes. They are not approved for human or veterinary use, consumption, or therapeutic applications.

Do you provide Certificates of Analysis (COAs)?

Yes. COAs are available for most products and can be provided upon request.

Where are your peptides manufactured?

Our products are sourced from qualified manufacturing partners and undergo quality control testing to verify identity and purity before being offered for sale.

Ordering & Payment

How do I place an order?

Simply add your desired products to your cart, proceed to checkout, and complete your purchase using one of our accepted payment methods.

What payment methods do you accept?

We accept major credit and debit cards, along with any additional payment methods displayed during checkout.

Can I modify or cancel my order after placing it?

Orders are processed quickly. If you need to modify or cancel your order, please contact us immediately. We can only make changes before your order has been shipped.

Will I receive an order confirmation?

Yes. An order confirmation email is automatically sent once your purchase has been completed successfully.

Shipping

How long does shipping take?

Orders are typically processed within 1–3 business days (Monday through Friday, excluding major holidays). Delivery times vary depending on your location and the shipping method selected at checkout.

Do you offer expedited shipping?

Yes. Expedited shipping options are available during checkout when applicable.

Do you ship internationally?

International shipping availability depends on local regulations and destination restrictions. Please contact us if you have questions regarding shipments outside the United States.

How can I track my order?

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.

What happens if my package is lost or damaged?

If your package is lost in transit or arrives damaged, please contact us as soon as possible with your order number and photos (if applicable). We’ll review the situation and work with you to determine the most appropriate resolution.

Product Storage & Handling

How should peptides be stored?

Storage recommendations vary by product. Always review the product-specific storage instructions and any accompanying documentation provided with your order.

How long do peptides remain stable?

Product stability depends on the specific compound and storage conditions. Refer to the product information and the Certificate of Analysis (when available) for additional guidance.

Why does my vial appear empty?

Many peptides are supplied in a lyophilized (freeze-dried) form and may appear as a very thin layer or small “cake” of powder that can be difficult to see. This is normal and does not indicate that the vial is empty.

Why does the appearance of the peptide vary between batches?

Minor differences in color, texture, or appearance can occur as a result of the manufacturing and lyophilization processes. These variations do not necessarily indicate a difference in product quality or purity.

Quality & Testing

How do you ensure product quality?

Each product undergoes quality control testing to verify its identity and purity before being released for sale.

What testing methods are used?

Depending on the product, quality testing may include methods such as:

High-Performance Liquid Chromatography (HPLC)
Mass Spectrometry (MS)

What purity levels do your products achieve?

Purity levels vary by product and batch. When available, the specific purity results can be found on the product’s Certificate of Analysis.

Returns & Customer Support

What is your return policy?

Due to the nature of research products, all sales are final. Please review our Returns & Refund Policy for complete details regarding damaged, incorrect, or lost shipments.

How do I contact customer support?

You can contact our team by email at support@obsidian-research.org or through the contact form on our website.

Do you offer bulk pricing?

Yes. We welcome bulk and wholesale inquiries. Please contact us for custom pricing and availability.

Can I request a product that isn’t currently listed on your website?

Possibly. We may be able to source specific research compounds based on availability. Contact our team to discuss your research needs.

Compliance

Are your products intended for human or veterinary use?

No. All products sold by Obsidian Research are intended strictly for laboratory research purposes only. They are not intended for human consumption, veterinary use, therapeutic use, or diagnostic applications.

Do you provide medical advice?

No. Obsidian Research does not provide medical, dosing, treatment, preparation, or health-related advice. Our products are sold exclusively for research purposes.

More information

Disclaimer: Obsidian Research offers products for research use only which are not intended for human or veterinary consumption. These products are not approved for by the FDA and no instructions nor recommendations for preparation, administration or dosing will be given. All products are labeled with Research Use only- not for Human or Animal Consumption per the requirements of 21 CFR 809.10C. Buyers assume all responsibility for use and handling of these products.