Frequently Asked Questions (FAQs)
General Questions
What are peptides?
Peptides are short chains of amino acids that are commonly used in scientific and laboratory research.
Are your peptides tested for purity?
Yes. Our peptides undergo quality control testing, and Certificates of Analysis (COAs) are available when applicable.
What does “research use only” mean?
Research Use Only (RUO) products are intended solely for laboratory and scientific research purposes and are not approved for human or veterinary use.
Do you provide Certificates of Analysis (COAs)?
Yes. COAs are available for most products and can be provided upon request.
Where are your peptides manufactured?
Our peptides are produced by qualified manufacturing partners and undergo testing to verify identity and purity.
Ordering & Payment
How do I place an order?
Simply add products to your cart, proceed to checkout, and complete payment using one of our accepted payment methods.
What payment methods do you accept?
We accept major payment methods including credit/debit cards and other options listed during checkout.
Can I modify or cancel my order after placing it?
Orders are processed quickly. Please contact customer support immediately if you need to make changes.
Will I receive an order confirmation?
Yes. An order confirmation email is sent automatically after your purchase is completed.
Shipping
How long does shipping take?
Most orders are processed within 1–2 business days. Shipping times vary depending on location and selected shipping method.
Do you offer expedited shipping?
Yes. Expedited shipping options are available at checkout.
Do you ship internationally?
International shipping availability depends on local regulations and destination restrictions.
How can I track my order?
Once your order ships, you will receive tracking information via email.
What happens if my package is lost or damaged?
Please contact customer support with your order number and details so we can assist you.
Product Storage & Handling
How should peptides be stored?
Storage recommendations vary by product. Always review the product-specific storage instructions provided with your order.
How long do peptides remain stable?
Stability depends on the specific peptide and storage conditions. Refer to the product information and COA when available.
Why does my vial appear empty?
Many peptides are lyophilized (freeze-dried) and may form a thin layer or small powder “cake” that can be difficult to see.
Why does the appearance of the peptide vary between batches?
Differences in color, texture, or appearance can occur due to manufacturing and lyophilization processes without affecting product quality.
Quality & Testing
How do you ensure product quality?
We use analytical testing methods to verify product identity and purity before release.
What testing methods are used?
Common testing methods may include HPLC, and mass spectrometry
What purity levels do your peptides achieve?
Purity levels vary by product and batch. Specific testing results are available on the COA.
Returns & Support
What is your return policy?
Due to the nature of research products, returns may be limited. Please review our return policy for full details.
How do I contact customer support?
You can reach us through our contact form, email, or phone number listed on our website.
Do you offer bulk pricing?
Yes. Bulk and wholesale inquiries are welcome. Contact us for custom pricing.
Can I request a product that isn’t listed on your website?
We may be able to source specific research compounds. Contact our team to discuss your requirements.
Compliance Disclaimer
Are your products intended for human consumption?
No. All products sold are intended strictly for laboratory research purposes only and are not for human consumption, therapeutic use, or veterinary use.
Do you provide medical advice?
No. We do not provide medical, dosing, treatment, or health-related advice. Our products are sold solely for research purposes.
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Policies
Disclaimer: Obsidian Research offers products for research use only which are not intended for human or veterinary consumption. These products are not approved for by the FDA and no instructions nor recommendations for preparation, administration or dosing will be given. All products are labeled with Research Use only- not for Human or Animal Consumption per the requirements of 21 CFR 809.10C. Buyers assume all responsibility for use and handling of these products.
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