Shipping policies

Shipping Information

Thank you for choosing Obsidian Research. We appreciate your trust and are committed to providing a smooth ordering experience from checkout to delivery.

Below you’ll find everything you need to know about how your order gets from us to you.

Order Processing

All orders are processed within 1–3 business days (Monday through Friday, excluding major holidays).

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information. Please note that estimated delivery times begin after your order has shipped, not when your order is placed.

You can use the tracking information provided in your shipping confirmation email to monitor the progress of your shipment.

Shipping Delays

While we make every effort to ensure your order is delivered as quickly as possible, delays may occasionally occur due to circumstances beyond our control, including but not limited to:

• Severe weather
• High carrier shipping volumes
• Carrier delays or service disruptions
• Other unforeseen circumstances

Obsidian Research is not responsible for shipping delays caused by third-party carriers or events beyond our control.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

Obsidian Research is not responsible for orders that are delayed, lost, or returned due to incorrect or incomplete shipping information provided by the customer.

Lost or Damaged Packages

If your package appears to be lost in transit or arrives damaged, please contact us within 7 days of the delivery date or expected delivery date.

Email us at support@obsidian-research.org, and our team will work with you to resolve the issue as quickly as possible.

Returned Packages

If a package is returned to us due to an incorrect shipping address, refusal of delivery, or failure to claim the package, the customer may be responsible for any applicable reshipping fees.