Last Updated: June 2026
Obsidian Research (“Obsidian Research,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when visiting our website or purchasing our products. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you regarding your information.
By using our website, you consent to the practices described in this Privacy Policy.
1. Information We Collect
We may collect information that you voluntarily provide to us, as well as information collected automatically through your use of our website.
Information You Provide
This may include:
- Name
- Email address
- Billing address
- Shipping address
- Phone number
- Payment information
- Account registration details
- Customer service communications
- Order history
Information Collected Automatically
When you visit our website, we may automatically collect:
- IP address
- Browser type and version
- Device information
- Operating system
- Website usage data
- Referring website information
- Pages viewed and time spent on the website
This information helps us improve website performance, security, and user experience.
2. How We Use Your Information
We may use your information to:
- Process and fulfill orders
- Provide customer support
- Communicate regarding purchases and account activity
- Improve our website and services
- Detect fraud and maintain security
- Comply with legal obligations
- Respond to inquiries and requests
- Send promotional communications (where permitted by law)
You may opt out of marketing communications at any time.
3. Payment Information
Payment transactions are processed through third-party payment processors.
Obsidian Research does not store complete payment card information on our servers. Payment information is handled according to the security standards and privacy policies of our payment processing partners.
4. Cookies and Tracking Technologies
Our website may use cookies, analytics tools, and similar technologies to:
- Remember user preferences
- Improve website functionality
- Analyze website traffic
- Enhance user experience
- Support security measures
You can manage cookie preferences through your browser settings. Disabling cookies may affect certain website features.
5. Information Sharing
Obsidian Research does not sell personal information to third parties.
We may share information with:
Service Providers
Trusted third parties that assist with:
- Payment processing
- Shipping and fulfillment
- Website hosting
- Analytics
- Customer support
- Fraud prevention
Legal Requirements
We may disclose information when required to:
- Comply with applicable laws
- Respond to lawful government requests
- Protect our legal rights
- Investigate fraud or security incidents
6. Data Security
We implement commercially reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure. Users provide information at their own risk.
7. Data Retention
We retain personal information only as long as reasonably necessary to:
- Fulfill business purposes
- Maintain records
- Resolve disputes
- Comply with legal obligations
- Enforce agreements
Retention periods may vary depending on the type of information and applicable legal requirements.
8. Your Privacy Rights
Depending on your location, you may have rights regarding your personal information, including:
- Access to personal information
- Correction of inaccurate information
- Deletion of personal information
- Restriction of processing
- Data portability
- Objection to certain uses of information
To exercise applicable privacy rights, please contact us using the information below.
9. California Privacy Rights
If you are a California resident, you may have rights under applicable California privacy laws, including the right to:
- Know what personal information we collect
- Request deletion of personal information
- Request correction of inaccurate information
- Limit certain uses of sensitive personal information where applicable
Obsidian Research will not discriminate against consumers for exercising their privacy rights.
11. Third-Party Websites
Our website may contain links to third-party websites or services.
Obsidian Research is not responsible for the privacy practices, content, or security of third-party websites. Users should review the privacy policies of those websites independently.
12. International Users
If you access our website from outside the United States, you understand that your information may be transferred to, processed, and stored in the United States or other jurisdictions where our service providers operate.
By using our website, you consent to such transfers where permitted by law.
13. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or business operations.
Any changes will become effective when the revised Privacy Policy is posted on our website. Continued use of the website after updates constitutes acceptance of the revised policy.
14. Contact Us
If you have questions regarding this Privacy Policy or wish to exercise applicable privacy rights, please contact us:
Obsidian Research
Email: [email protected]
Your privacy matters to us. Obsidian Research is committed to handling personal information responsibly, transparently, and in accordance with applicable privacy laws.